PBXDom Blog Tag: Service Level Agreement
- Tag: Service Level Agreement
Everything You Should Know About Average Handle Time (AHT)
What is Average Handle Time? Average Handle Time, which is commonly abbreviated and generally known as AHT, is merely a metric widely used as a KPI …
Everything You Need to Know About Help Desk Call Center SLA
If you want to ensure the best customer satisfaction is delivered through your helpdesk, it is essential to ensure that you are backed up with the …
