This report shows us a list of the most actively used extensions for incoming calls in a company or organization.
Open the full-size illustrative report.
What to notice: Extension 201 receives 108 of 240 incoming calls (45%). Compare that concentration with the other extensions before reviewing call routing or coverage. Counts do not establish availability or service quality.
1. Ext: the extension number
2. Count: total number of incoming calls received by an extension
