Sample Report – Abandoned Calls

This report shows us a list of incoming calls which were abandoned within a specified range of time.

1. DateTime: the exact date and time the call was received

2. From: the phone number from which the call was received

3. Caller Name: the assigned name of the caller set by the TELCO

Note: the telecommunication company (TELCO) is needed to support Caller Name feature.

4. Ext: the extension number which received the call

5. Ext Name: the assigned name of the extension number which received the call

6. Duration: the duration of the call

7. Time Before Hang-up: the waiting time before an incoming call is abandoned

8. Trunk/CO: the name or the number of the landline

9. Trunk/CO Name: the assigned name of the landline

Note: make sure that your PBX supports Time Before Answer and Time Before Hang-up capabilities. Plus, the Caller Name capability, in some reports, is only displayed if the TELCO supports it. Otherwise, these columns will remain blank in a report.