Sized by extensions and phone systems. Trunks and channels never count against you.
For a single office getting its first call reports
Billed monthly
For growing teams that need alerts and integrations
Billed monthly
For busy teams scaling across more sites
Billed monthly
For multi-site organizations and call centers
Billed monthly
Scoped and quoted on one call
Try PBXDom free for 14 days. No credit card required, and your first dashboard is live on the setup call. Pay yearly and save 10%.
"The right solution for a great price. Intuitive and agile."
| Feature | Basic | Pro | Scale | Advanced | Enterprise |
|---|---|---|---|---|---|
| Base | |||||
| Extensions / lines | 50 | 200 | 500 | 1,000 | 1,000+ |
| Phone systems | 1 | 2 | 5 | 10 | 10+ |
| Data retention | 1 year | 1.5 years | 2 years | 3 years | 5+ years |
| Uptime | · | · | · | · | 99.99% SLA |
| Analytics | |||||
| Dashboards | 1 | 5 | 10 | 20 | 50 |
| Widgets & reports | 70+ / 30+ | 70+ / 30+ | 70+ / 30+ | 70+ / 30+ | 70+ / 30+ |
| Dashboard sharing | · | ✓ | ✓ | ✓ | ✓ |
| Advanced call report | · | ✓ | ✓ | ✓ | ✓ |
| Departments & groups | · | ✓ | ✓ | ✓ | ✓ |
| Mobile apps (iOS & Android) | ✓ | ✓ | ✓ | ✓ | ✓ |
| Expense & accounting | |||||
| Telecom expense & call accounting | · | ✓ | ✓ | ✓ | ✓ |
| Custom cost plans | · | · | · | ✓ | ✓ |
| Alerts & integrations | |||||
| Emergency 911 alerts | · | ✓ (5) | ✓ (5) | ✓ (10) | ✓ (30) |
| SMS & voice alerts | · | · | · | ✓ | ✓ |
| Slack, Zapier & major services | · | ✓ | ✓ | ✓ | ✓ |
| API & webhooks | · | · | · | ✓ | ✓ |
| Security & admin | |||||
| User logins | 1 | 2 | 10 | 20 | 50+ |
| SAML SSO, 2FA, audit logs, IP allowlist | · | · | · | · | ✓ |
| Service | |||||
| Support first response | 7 days | 3 days | 3 days | 24 hours | 12 hours |
| Free remote installation | · | ✓ | ✓ | ✓ | ✓ |
| Phone support | · | · | · | ✓ | ✓ |
| Dedicated success manager | · | · | · | · | ✓ |
Choose by total extensions across all locations: Basic supports up to 50, Pro up to 200, Scale up to 500, Advanced up to 1,000, and Enterprise 1,000+. Pay yearly and save 10%.
No. Trunks and channels never count as users and have no impact on cost; only extensions and lines do.
Add up all extensions across all locations. For example, 500 + 80 + 100 = 680 extensions across three buildings would need the Advanced plan, which supports up to 1,000 extensions and 10 phone systems.
Basic retains data for 1 year, Pro for 1.5 years, Scale for 2 years, Advanced for 3 years, and Enterprise for 5+ years.
Yes, historical imports are available at an additional cost on Pro, Advanced, and Enterprise plans. Contact us for details.
Yes. An enterprise on-premises version is available for organizations with 5,000+ users, with pricing starting at $60,000 annually.
Yes: registered non-profits get 50% off any plan, forever. Email your determination letter to [email protected] to apply, or see the Non-Profit Program.
Basic: email support, 7-day response. Pro: email support, 3-day response, plus free remote installation. Advanced: phone support, 24-hour response. Enterprise: dedicated success manager, 12-hour response.
Book the setup call. We'll count your extensions together, recommend a plan, and have your first dashboard live before we hang up.
14-day free trial · No credit card required
PBXDom