One of the most popular and useful widgets in PBXDOM is Most Widely Used Extensions by incoming calls. This widget shows you an overview of the Most Widely Used Extensions by incoming calls in your company. The information of this widget includes:
Extension number and calls count
With a look at this widget, you can easily find comprehensive information on the extension and calls in the timeframe you have selected.
The settings of this widget include the following:
Title: the widget title that is automatically filled, but you can insert your favorite name.
The start date can be a fixed date like 2015-01-01 or in strict mode as a dynamic date. For example, suppose you want to have summarized today’s calls yesterday and this week in your dashboard. All you should do were to use strict and, for example, choose yesterday. Besides, you can easily choose the date through the Date Range.
To: the end date that can have all settings related to the “From” item.
Group: If you use the PBXDOM Enterprise plan, you can choose your desired group to filter the data. This is very useful for dashboards related to the performance of different departments of the company.
For example, you can view sales department call summaries, service and customer affairs departments in separate widgets and even compare them to those of the past days.
Options to be selected in the Date Filter are shown in the picture above.
If you use Enterprise plan, go to Group item to filter the widget information based on the relevant organizational unit.
Conclusion
Information can always help us develop our business. The mission of PBXDOM service is primarily to help small and medium businesses grow. Managers of companies and departments can make appropriate decisions to enhance the quality of responding to the clients by having the correct information on the company’s phone calls. Also, the call cost management and no improper use of the organizations’ resources are other benefits of having correct information about the situation of your company calls.
We hope that the PBXDOM service can help you in the way of success. We would be glad to have your feedback and create a better service for you with your help.
