PBX machines record call details as CDR, which stands for Call-Detail Record.
As far as I’m concerned, a few of the PBX top brands are capable of recording something over a hundred chunks of information for only one single call.
But how is possible that a call could ship this much information with it?
As a PBX user, you might do some searches on Google or read the manual to find out what type of information your machine is able to keep track of. But it’s completely out of the scope of what I’m decided to tell you about.
Let’s feel confident to guess some of those chunks by ourselves, like dialer number, caller phone number, the exact date and time the call was made or received and so on!
Most of the Call Analysis and Management services out there have based most of their platforms and applications based on these few call details and have come up with some creative and useful analytical tools.
However, my question is: ‘What is the best way of presenting this data and information so that we could make a great use of it?’
So far, PBXDom has developed something over 60 widgets, over 20 reports and a few number of charts with some very demanding functionalities. These widgets range from some, seemingly, basic and fundamental to more robust and terrific ones, which provide an in-depth look into a company or organization calls information.
In my opinion, PBXDom’s widgets are so versatile that most of the analytical and monitoring needs of any company and organization regardless of their scale can be fulfilled.
Maybe I’m interested in knowing the total number of incoming and outgoing calls received by our company, then I can easily create a dashboard and add Call Summary widget from the list of available widgets. Or maybe what matters to me, the most, is the number of abandoned calls.
I can also use PBXDom to calculate the total cost of outgoing calls and on and on.
However, widgets, reports, and charts on PBXDom are way behind all of these.
I don’t think that paying for a Call Management and Analysis service and then receiving a bunch of numbers that even kids can get to by doing some mathematical addition and subtraction, could not impress us and help us improve regards to our communication costs. A least that’s how I think!
However, one of the noticeable things about most of these features is that the processed information is brought to us in frames of different graphical and visual widgets, also known as graphs, charts, and good old tables, which really help users have a better analytical understanding of the data and make the best decisions based on what they discover.
One of the other very important things to notice about PBXDom widgets is the fact that no body needs any special training or something to better take advantage of them.
Like we said, most of the widgets, reports, and charts’ calculations on PBXDom are based on some very simple call information or CDR, like cost, time, and duration of the calls.
Scroll up and down the widgets list and one other thing that you will see is how descriptive the names are. Except for a few, but for the most of them, they describe their functionalities by themselves.
For the most part, the whole story of PBXDom is taking place around widgets and reports this service is offering to its clients. Try to put some time and start experimenting with them so that you could realize how you can make a great use of them for your type of company and organization. They are simple but at the same time very smart, analytically useful, varied, and demanding.
Here, at PBXDom, we are looking forward to receiving your feedback, suggestions, and questions. Please don’t hesitate to contact us now.
